In short, all new bookings with True Adventure will be covered by our COVID-19 cancellation guarantee, whether the cancellation is by True Adventure or the Department of Education, or due to the individual being unable to travel for COVID-19 related reasons.
Below we offer a little more depth to our COVID-safe procedures and COVID-19 cancellation policy, which you will again be made fully aware of at the time of booking.
If you still have any questions after reading this document, please do get in touch. We will be more than happy to explain your rights and how any changes in government policy/guidance might affect them.
COVID-19 Measures on Expedition: Evolution, not Revolution
Since COVID-19 first became part of the national consciousness, the restrictions and measures needed to curb its spread have caused much public longing for a return to ‘normal’.
Expedition life, however, has never been normal and since our inception we have rigorously enforced guidelines to mitigate the spread of communicable diseases.
From the training weekends to flights home, our leaders have always coached teams on simple habits such as always using hand sanitizer before eating anything and ‘tip, don’t dip’ (where shareable foods like crisps and sweets are tipped into recipients’ hands, rather than having a succession of hands enter the same packet).
Training for leader teams in our new COVID-19 guidelines (summarised below) will be part of our annual Leader Conference; though with almost all our leaders working in school or outdoor-centre environments, these measures will already be second nature to them.
We will continue to monitor the latest government recommendations on COVID-19 to ensure our teams’ in-country practices remain up-to-date and industry-leading.
Cancellation by True Adventure
Diversion: Should your destination country be deemed by the UK Government as unsafe for travel, we would initially look to offer a similar itinerary to another of our fantastic destinations.
Deferral: If a suitable diversion is not possible, we would offer a deferral, meaning the expedition would take place in its original form (or as close as possible to it) at a later date. Should you accept a deferral, your COVID-19 cover would also be deferred to the later trip (meaning we couldn’t defer and then cancel without refunding).
Refund: If neither of the above are possible, or deemed acceptable by the travelling party, True Adventure would offer a complete refund. This refund is further guaranteed by our ATOL membership, which has already been extended to September 2021. ATOL would guarantee refunds to all travelling parties should True Adventure cease trading – ATOL cover is given on the day you book and protects you until the day you travel.
Cancellation by Travelling Party
It should not come as a surprise to read that, by the time your team reaches the departure gates, True Adventure will have invested a lot of time and money in your expedition. Our long-standing cancellation policy has therefore always mirrored our reasonable ‘costs-to-date’ and has been updated to include COVID-19.
Any genuine COVID-19 cancellation by a travelling party will result in a full refund of all monies paid to that point.
N.B. For the purposes of our cancellation policy, COVID-19 is either a confirmed positive test within 21 days of departure or a self-isolation order via NHS Track & Trace, or local health authority, that precludes travel under the official government guidance in place at the time (for the UK or destination country) .
In the case of the travelling party being unable to provide evidence of either of the above, the cancellation would be subject to our normal, non-COVID cancellation terms.
True Adventure expeditions are fully protected by ATOL. ATOL financially protects all flights and air packages sold by UK tour operators, offering such protection for nearly 30 million passengers a year. ATOL is managed by the Civil Aviation Authority which is Government backed and has been providing financial protection to air travellers for nearly 30 years. True Adventure holds an ATOL license and our registration number is 9302.
All the holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk.